David is thinking about the meat faerie (zoomardav) wrote,
David is thinking about the meat faerie
zoomardav

Good Customer Service

Went to the grocery store today, won't mention the name of it because I don't want to get anyone in trouble, and had a bad customer service experience.

I went up to the butcher's case and asked to buy some pork chops. The guy behind the counter, definitely not a butcher, typed in a code on the scale and it came up as some kind of expensive beef cut. I told him that the price and product were wrong on the sticker, but he just tried to hand it to me. He said, "They'll fix it when they ring you up."

I asked if he could make either the description or the price correct. He sighed and said he could, but he would have to go back and look up the code. I nodded. He said "next" and motioned for the next customer to come forward. I said, "I thought you were going to look up the code for this."

He said, "Well, that's going to take a couple of minutes, so I'm going to help everyone else in line first."

I was a little confused and so was the lady behind me in line.

I said, "That's not very good customer service."

He said, "Yes it is, good customer service is helping the most number of people in the shortest amount of time."

The story goes on from there and gets more irritating, but I thought that sentence was a thinker.

I know he didn't make it up; it was in some training or book he got.

Obviously I won't be going back to that store. I'm going to stick to my usual one where they don't give good customer service. At least not by his definition.
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